Refund policy

Return & Exchange Policy

At The K’s Cosmetics, customer satisfaction is very important to us. Please read our policy carefully before making a purchase.

No Refund Policy

We do not offer refunds on any orders. Once a purchase is completed, it is considered final.

However, we do offer exchanges or store credit in specific cases outlined below.

Exchanges (If Applicable)

You may request an exchange within 30 days of receiving your order only if:

  • The item is unopened, unused, and in its original packaging

  • All tags and seals are still intact

  • You have the receipt or proof of purchase

To start an exchange request, please contact us at Thekscosmetics@gmail.com.

Please note that exchange requests must be approved before returning any item. Items sent back without approval will not be accepted.

Damaged, Defective, or Incorrect Items

If you receive the wrong item or a product that is damaged or defective, please email us immediately at Thekscosmetics@gmail.com with:

  • Your order number

  • Photos or videos of the product issue

We will review your case and assist you with a replacement if eligible.

Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Beauty, skincare, or makeup products that have been opened or used

  • Sale items

  • Gift cards

  • Personalized or custom items

  • Items without original packaging or tags

Return Shipping

If your exchange is approved, we will send you instructions on how and where to send your item.

  • Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

  • Returned items must be sent using a trackable shipping service.

Need Help?

For any questions about our policy or an existing order, you can contact us anytime at:
📩 Thekscosmetics@gmail.com